Shipping policy

Shipping Policy

We take care in packing and shipping every order from Beyond Cards & Collectibles. This policy explains how shipping, delivery, preorders, local pickup, and shipping-related claims are handled.

Order Processing

In-stock orders are processed as quickly as possible.

Processing time is separate from carrier transit time. Orders placed on weekends, holidays, or during major product releases may require additional processing time.

If an order requires additional time for any reason, we may contact you using the email address provided at checkout.

Shipping Rates

Available shipping methods and rates are calculated at checkout based on the items in your order, destination, package size, and other applicable factors.

Any estimated delivery date shown at checkout is an estimate and is not guaranteed unless specifically stated otherwise.

Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has been prepared for shipment.

Tracking information may take some time to update after a shipping label is created.

Packaging

Trading cards and collectibles can be sensitive to impact, moisture, and other shipping conditions. We make reasonable efforts to package orders securely and appropriately for the products being shipped.

Higher-value orders may require additional packaging, insurance, or signature confirmation at our discretion.

Unboxing Videos and Claims

For high-value orders and collectible products, we strongly recommend recording a continuous, unedited video of the package being opened from the moment the sealed shipping package is shown until all contents have been removed and inspected.

For claims involving missing items, incorrect contents, suspected tampering, or discrepancies that cannot otherwise be independently verified, a continuous unboxing video may be required for us to approve a refund, replacement, or other resolution.

The video should clearly show:

The unopened shipping package and shipping label
All sides of the package before opening
The opening of the package in one continuous recording
All packing materials
Every item removed from the package
The condition and seals of the products received

Videos that begin after the package has already been opened, contain cuts or edits, or do not clearly show the package and its contents may not be sufficient to verify a claim.

An unboxing video is not required for issues that can reasonably be verified through other evidence, such as an incorrect product that remains sealed or obvious shipping damage.

Nothing in this policy limits any rights or remedies that cannot legally be waived.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us immediately at hello@gobeyondcards.com.

We will make a reasonable effort to correct an address before shipment, but changes are not guaranteed once an order has entered processing.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply before the order can be resent.

Preorders and Presales

Products sold before their official release date may be identified as preorders, presales, or similar terms.

Release dates are determined by manufacturers and distributors and may change.

We generally ship preorder products after inventory has been received and the applicable product is eligible for release and shipment.

Delivery on the official release date is not guaranteed unless specifically stated on the product page.

Manufacturer, distributor, or carrier delays may affect preorder shipment timing.

If an order contains both preorder and in-stock products, the entire order may be held until all products are available for shipment unless otherwise stated or arranged.

If we are unable to fulfill a preorder item, we will contact you and provide an appropriate refund for the unfulfilled item.

Carrier Delays

Once an order has been transferred to the shipping carrier, delivery timing is affected by the carrier's network and conditions outside of our control.

Weather, transportation disruptions, holidays, peak shipping periods, natural disasters, and other circumstances may cause delays.

We will assist where reasonably possible if a shipment experiences an unusual delay.

Lost or Missing Packages

If tracking has not updated for an extended period or you believe a shipment may be lost, please contact us at hello@gobeyondcards.com.

We may ask you to allow additional time for the carrier to complete delivery or to participate in a carrier investigation.

If tracking indicates that a package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors where appropriate, and contact the carrier.

Please also contact us so that we can review the circumstances and determine what assistance may be available.

We do not automatically deny assistance solely because tracking shows a package as delivered. Lost or disputed deliveries are reviewed based on the circumstances of the shipment.

Damaged Shipments

If your order arrives with visible shipping damage, please contact us as soon as possible and preferably within 7 days of delivery.

Please keep:

The product
The shipping box or mailer
All internal packaging materials
The shipping label

Please send us photographs showing the product, packaging, and damage.

Do not open a sealed collectible product if you believe it was damaged in transit until you have contacted us. Opening or altering the product may affect our ability to evaluate the claim or provide a resolution.

Damage claims are handled in accordance with our Return & Refund Policy.

Stolen Packages

If a package appears to have been stolen after delivery, please contact us.

Depending on the circumstances, we may ask you to contact the shipping carrier or provide additional information so that we can review the shipment.

Resolutions for stolen packages are determined on a case-by-case basis and may depend on carrier investigation results, available insurance, delivery confirmation, and other relevant circumstances.

Local Pickup

Free local pickup is available for eligible orders at:

Beyond Cards & Collectibles
138 Weeks Way
Sebastopol, CA 95472

Please wait until you receive confirmation that your order is ready before coming to the shop.

Do not assume that an online order is immediately available for pickup after placing it.

We may request your order confirmation or reasonable identification when releasing a local pickup order.

Unclaimed Local Pickup Orders

If you are unable to pick up your order promptly, please contact us.

Orders that remain unclaimed for an extended period may require us to contact you to arrange pickup, shipping at the customer's expense, or another appropriate resolution.

International Shipping

International shipping availability, if offered, will be displayed at checkout.

Customers are responsible for applicable import duties, customs charges, taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated.

International delivery times may vary significantly due to customs processing and carrier conditions.